About AOL Broadband
AOL Broadband is the most recent acquisition by The Carphone Warehouse Group, purchased in December 2006 from AOL Inc. AOL Broadband is a key part of The Carphone Warehouse Group’s Telecommunications Division, which includes the Opal Retail, Talk Talk and CPW Networks businesses. The Division was launched in 2002 and has since grown into a major innovative player in the UK telecommunications market. AOL Broadband provides access to 1.5 million broadband, 350,000 narrowband and voice members. The business generates £400m in revenues and will make profits in excess of £70m in 2007/08.
Our vision and core values are driven by a total dedication to customer satisfaction. Coupled with the Carphone Warehouse’s dynamic and entrepreneurial spirit, we hope to continue delivering innovative, sophisticated and quality services.
Locations
AOL Broadband is based in Hammersmith, West London. There are satellite sites in Bristol and Dublin. Our all important Member Services are bases in Waterford, Republic of Ireland, with outsource partners in India and South Africa.
| 1990 | First store opens in Marylebone Rd, London | 2002 | CPW acquires Opal Telecom |
| 1995 | CPW wins the Inaugural Mobile News Largest Retailer Award – 1st of 10 continuous victories | 2003 | TalkTalk voice launches First Entry into Times 100 Best Companies competition |
| 1996 | CPW opens in France and Ireland | 2004 | TalkTalk broadband launch |
| 1997 | CPW opens in Spain | 2005 | CPW acquires Onetel and Tele2 customer base |
| 1998 | CPW acquires GEAB in Sweden and opens in Holland, Belgium and Germany | 2006 | Free Broadband launch 3,000,000 fixed voice and broadband customers 5 store opening in US in partnership with Best Buy |
| 1999 | CPW opens in Portugal | ||
| 2000 | CPW floats on the stock market CPW acquire Cellcom and billng system MVNO: Value Telecom launched | 2007 | AOL UK base acquired Portal partnership with AOL for content* |
Since trading began in 1989, The Carphone Warehouse Group PLC has achieved phenomenal growth and is now a FTSE 100 trading Company.
Its aggressive expansion plans have made it the largest independent retailer of mobile communications in Europe. It is now in 10 countries and has over 1,500 stores.
The Carphone Warehouse is the largest independent mobile phone retailer in the UK with over 725 stores nationwide and plans to open an additional 100 over the next 12 months. More recently The Carphone Warehouse has been seen to develop a sophisticated telecommunications business and has become a significant player in this market.
The company is committed to offering impartial expert advice on the widest range of the latest product plus unbeatable after sales care.
The Carphone Warehouse was recently awarded:
- Retailer of the Year Award 2006 (Retail Week Awards 2006)
- Innovative Employer of the Year Award (Retail Week Awards 2006)
- 6th place in The Sunday Times Best Big Companies to Work For (2006)
Our Principles
All our broadband products come with a wireless router worth £50 and download speeds of up to 8Mbps depending on your line and location. Take a look at our range of broadband products below:
At AOL Broadband, everything we do is based on our 'Five Fundamental Rules'.
These principles are embodied by everyone from the Advisors in Member Services to the Chief Executive Officer. So whether you work on the front line or support centre is irrelevant, as our mission will always remain the same: to provide the external client or internal employee with exceptional customer service and act as though the entire company’s standing rests in our hands!
- If we don't look after the customer, someone else will.
- Nothing is gained by winning an argument but losing a customer.
- Always deliver what we promise. If in doubt, under promise and over deliver.
- Always treat customers as we ourselves would like to be treated.
- The reputation of the whole company is in the hands of each individual
Life at AOL Broadband
Each and every one of us at AOL Broadband is passionate about what we do and take pride in our work - and that's true whether we're advising a customer face to face or performing an equally valuable role away from the public eye.
We have developed an inclusive culture. We have an open door policy, feedback is encouraged and people are kept in the loop through a whole host of internal communications. This means our people feel involved and have a greater sense of job satisfaction, as well as enjoying all the financial benefits of being part of a successful business.
Get a Career with AOL Broadband
We work hard to create a culture which values its employees and fosters development.
In return we ask that you bring your thoughts, ideas, drive and personality to work at AOL Broadband.
To view a list of current vacancies or find out about the rewards we offer please click here