Broadband Traffic Management
Below you can see an overview of the traffic management policies used on our broadband products.
The publication of these details is in accordance with a voluntary code of practice AOL are part of, committed to making traffic management easier to understand.
For more information on this code of practice see here
Traffic Management Key Facts Indicators *
Section 1: Traffic management in relation to your brodband product
(not including during busy times and places to manage network congestion see Section 2)
Product name: AOL Broadband
Use and availability of services, content, application and protocols on this product:
| Are any services, content, applications or protocols always blocked on this product?** If so what? | NO |
| Are any services, content, applications or protocols always slowed down? If so what? | NO |
| Are any services, content, applications or protocols always prioritised on this product? If so what? | NO |
| Are any managed services delivered on this product? If so what? What impact? | NO |
Data caps and download limits:
| What are the download/upload limits or usage caps on this product? | Unlimited |
| Is traffic management used to manage compliance with data caps and download limits? Under what circumstances? Level of speed reduction? Duration of speed reduction? | NO |
| Is traffic management used in relation to heavy users? Under what circumstances? Level of speed reduction? Duration of speed reduction? | NO |
Section 2: Traffic management to optimise network utilisation
(what happens during busy time and places in addition to traffic management as described in section 1)
| Is traffic management used during peak hours? | YES | |||
| When are peak hours? (if on our network) | Weekdays 6pm - Midnight Weekends 6pm - Midnight | |||
| When are peak hours? (if not on our network) | Weekdays 3pm - Midnight Weekends 3pm - Midnight | |||
| What type of traffic is managed during these periods?*** | See table below | |||
| Blocked | Slowed down | Prioritised | ||
| Peer to Peer (P2P) |  | |||
| Newsgroups | ||||
| Browsing/email | ||||
| Voice over IP (VOIP) | ||||
| Gaming | ||||
| Audio streaming | ||||
| Video streaming | ||||
| Music downloads | ||||
| Video downloads | ||||
| Instant Messaging | ||||
| Software updates | ||||
| Is traffic management used to manage congestion in particular locations? If so how? | No | |||
**This excludes any service, content, application or protocol that an ISP is required to block by UK law and child abuse images as informed by the list provided by the Internet Watch Foundation.
***If no entry is shown against a particular traffic type, no traffic management is typically applied to it, though overall network management rules shall apply (option to link to further information).
****In addition to the above practices, X also modifies some traffic to optimise the end-user experience. The rationale for doing so is to make best use of network capacity to support real-time applications and make efficient use of data allowances. (For further information see here - this part would be optional).
